TentsandTools.com RETURN & WARRANTY POLICY

ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS AND/OR ADDITIONAL FEES.

RETURN REQUEST CLAIM DEADLINES

• Shipment Damaged Goods: 48 Hours of Delivery Receipt
• may require up to 1-3 weeks processing by carrier
• Non-Defective Goods: 30 Days
• Defective Goods: 30 Days
• Mis-Shipped Goods: 10 Days

FEES

• Defective Merchandise: No Fees with Product Replacement
• subject to policy re-stock fees when product is not replaced
• Non-Defective Mechandise: 15% Re-Stock Fee in Most Cases
• Unauthorized, Refused, and Undeliverable Returns
• subject to related shipping and re-stock fees
• may be subject to $10.00 shipping carrier penalty fee
• TentsandTools.com takes possession of unclaimed, unauthorized product returns after 60 day

RETURNS REQUEST PROCEDURE

Submission Process
All return requests, including non-defective, defective, and damage claims must be submitted via email to support@tentsandtools.com.

Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.

ACCEPTED RETURN REQUESTS

Non-Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves "buyer remorse" or other non-defective or non-damaged reasons for return, TentsandTools.com will accept requests formally submitted to TentsandTools.com for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resellable condition as determined by TentsandTools.com and/or its affiliates. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns.

Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, TentsandTools.com will accept requests formally submitted to TentsandTools.com for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of TentsandTools.com (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the TentsandTools.com customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, TentsandTools.com is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by TentsandTools.com or its affiliates, it is the TentsandTools.com customer responsibility to cover return shipping costs. Or,TentsandTools.com customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to TentsandTools.com within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to TentsandTools.com must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Mis-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be submitted to TentsandTools.com within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the TentsandTools.com customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. TentsandTools.com will furnish return shipping labels for all incorrectly shipped merchandise.

More than 30 Days after Delivery Receipt
All non-defective return requests submitted after 30 days will be subject to denial by TentsandTools.com.

WARRANTY COVERAGE